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DeemConnect by Digital Deem

All your customer conversations.One team. One place.

Bring WhatsApp, customer channels, your team, customer context and CRM workflows together in one omnichannel platform.

Unified Inbox

All your channels. One inbox.

Every WhatsApp conversation lands in one shared team inbox, with clear ownership, assignment, internal collaboration and full conversation history, so no message and no customer gets lost between people.

One inbox for the whole team

Every agent works from the same shared inbox instead of a personal phone or a shared, unmanaged device.

Clear ownership

Every conversation is assigned to an agent or a team, so it is always clear who is responsible for the next reply.

Full history, always available

The complete conversation history stays with the customer record, visible to the whole team, not locked in one person’s phone.

Unified Inbox
  • WhatsApp BusinessAvailable
  • InstagramComing soon
  • Web ChatComing soon
  • EmailComing soon
  • TelegramComing soon

Team Collaboration

Work as one team, not separate phones

Assign conversations, add internal notes your customer never sees, and avoid two agents replying to the same customer at once. Every teammate sees the same history.

  • Assign conversations to an agent or a team
  • Internal notes for context that stays inside the team
  • Avoid duplicate replies to the same customer
  • Full customer conversation history for every teammate
  • Role-based access, so agents only see what they need to

Built for how your business actually works

Three ways teams use DeemConnect

The same shared inbox, applied to the conversations that matter most to your business.

Sales

Follow up on leads, share quotations, and keep every opportunity moving without losing the conversation thread.

  • Lead follow-up on WhatsApp
  • Share quotations and offers
  • Opportunity context alongside the chat

Customer Service

A shared inbox for support requests, with clear assignment and a full history for every case.

  • Shared inbox across the support team
  • Assignment and ownership per case
  • Response history for every customer

Notifications

Send appointment reminders, invoices and order or service updates using approved WhatsApp message templates.

  • Appointment reminders
  • Invoice and payment updates
  • Order and service status updates

DeemConnect for Odoo

The conversation, inside the customer context.

Open a Customer, Lead or Opportunity in Odoo, send a WhatsApp message from the same screen, and keep every reply attached to that same record, so the team never loses the thread between the CRM and the conversation.

  1. 1Open a Customer, Lead or Opportunity record in Odoo
  2. 2Choose a template or write a message, then send it on WhatsApp
  3. 3The customer’s reply returns to the same customer context
  4. 4The full conversation history stays available to the team
Early access

DeemConnect for Odoo is in active development. Sending messages from a Customer, Lead or Opportunity and linking the WhatsApp contact to the Odoo partner record has been demonstrated; native inbound sync into Odoo and the full production conversation experience are still being built, talk to us about current availability.

Odoo
OdooCustomer / Lead / Opportunity
DeemConnectShared inbox
WhatsAppCustomer conversation
Planned integrations
  • OdooAvailable
  • Microsoft Dynamics 365Coming soon
  • API / WebhooksComing soon

Automation

Let the routine work run itself

Automation keeps conversations moving without a person having to watch every inbox all day.

New conversation starts
Route to the Sales team
Message from an existing customer
Show their customer context automatically
Quotation or update is ready
Send it using an approved WhatsApp template
Customer doesn’t reply
Trigger a follow-up workflow

Automation rules follow WhatsApp’s own messaging and template policies.

Reporting

See how your team is doing

A reporting view built on the same DDS reporting components used across Digital Deem products, sample data shown below, your own numbers populate once DeemConnect is connected.

Sample data
Conversationsby channel and status
Response timefirst response and resolution
Team workloadconversations per agent
Channel performancevolume by channel

How it works

Live in four steps

  1. 01

    Connect your business channel

    Connect your WhatsApp Business number to DeemConnect.

  2. 02

    Add your team

    Invite agents, set roles and assign conversations.

  3. 03

    Connect your CRM, if you need it

    Link DeemConnect to Odoo to keep every conversation inside its customer context.

  4. 04

    Start managing conversations

    Your team works from one shared inbox, every conversation accounted for.

Pricing

Plans for teams of every size

Every plan includes the shared inbox and WhatsApp Business. DeemConnect’s subscription is billed separately from WhatsApp/Meta’s own conversation-based usage charges, which are set by Meta, not Digital Deem.

Start

Small teams

Contact us
  • 3 users
  • 1 WhatsApp number
  • Shared inbox
  • WhatsApp message templates
  • Basic reporting
Most requested

Business

Growing teams

Contact us
  • 10 users
  • Up to 2 WhatsApp numbers
  • Everything in Start
  • CRM / Odoo integration
  • Automation
  • Advanced reporting
  • API / Webhooks, where applicable

Pro

Multi-team operations

Contact us
  • 25 users
  • Multiple WhatsApp numbers
  • Everything in Business
  • Advanced automation
  • Advanced integrations
  • Priority support

Enterprise

Custom requirements

Custom
  • Multiple teams and numbers
  • SLA
  • Dedicated requirements
  • Advanced integrations
  • Dedicated onboarding

WhatsApp conversation charges are billed by Meta directly, based on Meta’s own pricing and category rules, and are separate from your DeemConnect subscription. Digital Deem does not set or mark up Meta’s pricing.

Implemented and supported by Digital Deem

A team that understands both messaging and CRM

DeemConnect is built and supported by the same Digital Deem team behind AppHost and ServiceOps, with hands-on experience onboarding Saudi and GCC businesses onto Odoo and other business systems.

  • Business onboarding guided end to end, not left to a help center
  • Integration expertise across CRM and ERP systems, especially Odoo
  • Arabic and English support
  • A team that already operates other Digital Deem products your business may already use

Frequently asked questions

Do I need to change my current WhatsApp number?

No. In most cases your existing WhatsApp Business number can be connected to DeemConnect. Talk to us about your specific setup during onboarding.

Can more than one employee use the same number?

Yes, that is the core of DeemConnect: your whole team shares one inbox and one WhatsApp number, with clear assignment instead of one phone per person.

Does it work with Odoo?

Yes. DeemConnect for Odoo lets your team send and receive WhatsApp messages from a Customer, Lead or Opportunity record. It is currently in early access, native inbound sync into Odoo is still being completed, see the CRM / Odoo section above for current status.

Can I connect more than one WhatsApp number?

Yes, depending on your plan. The Business, Pro and Enterprise plans support more than one WhatsApp number.

Are WhatsApp fees included in the subscription?

No. WhatsApp conversation charges are billed by Meta directly under Meta’s own pricing, separate from your DeemConnect subscription. See Pricing above.

Can I control what each employee can access?

Yes, DeemConnect supports role-based access so agents only see the conversations and information relevant to their role.

Can other channels be added later?

Yes. DeemConnect is built to support more channels beyond WhatsApp, such as Instagram, Web Chat, Email and Telegram. These are on the roadmap and are clearly marked as coming soon until they are live.

Can I use DeemConnect without Odoo?

Yes. The shared inbox, team collaboration and WhatsApp messaging all work on their own. Odoo integration is optional, for teams that already run their CRM or sales process in Odoo.

Make every conversation part of the customer journey.